Did you know, that the Commonwealth Bank has a domestic violence assistance program ?
If you are an eligible CBA customer, (which is.. you have been with CBA for 6 months or longer), you can access their Domestic & Family Violence Emergency Assistance Program to support you and your family leaving a domestic or family violence situation.
This includes situations of financial abuse.
We at FACAA applaud the Commonwealth Bank, not only for launching this program but for recognizing that financial abuse can be a very significant facet of domestic abuse. The control of family finances by the abuser can prevent victims of abuse from being able to leave.
We at FACAA have been proud to receive grants from the Commonwealth Bank in 2017 and 2018, so we can speak directly to their ongoing commitment to helping those in need.
Our local manager Dennis and his team are always looking for new and improved ways to assist in the fight against child abuse and domestic violence in their local community. This domestic violence assistance program shows the same level of commitment by the entirety of the Commonwealth Bank and that is just awesome. We applaud their efforts and encourage other businesses to step up and lend a hand to those who are struggling to escape abusive partners many having to leave very quickly and with very few possessions.
The following is cut and pasted from the CBA’s own website. Great information !
You can access the program by calling 1800 222 387 between 8am – 8pm Mon-Fri (Sydney/ Melbourne time). It is a confidential service run by independent, specialist trauma counsellors. These counsellors are not bank employees.
You will have access to external specialist trauma counsellors to assess your needs and ensure your safety and if assessed as eligible by the external counsellors, financial support designed to provide short term practical assistance
You may also access ongoing specialised assistance through the bank’s Financial Assistance Solutions team if you are experiencing financial hardship as a result of your situation and have credit products with the bank.
You will be assessed by trained, independent counsellors who will determine your suitability for the Domestic and Family Violence Emergency Assistance Program. They are trained trauma counsellors. They are not bank employees
CBA’s role is to make sure you and your family have access to specialist support.
The program has been designed to provide one time assistance to CBA customers who are at crisis point and in the process of leaving or having just left a domestic and family violence, or financial abuse situation.
The customer must be over 16 years of age and have not received previous assistance in any form. You must also have a valid CBA transaction account that has been open for at least 6 months prior to your request
The customer must be personally assessed by one of our trained trauma counsellors over the phone
Domestic and family violence is a serious and widespread problem in Australia. It affects all communities and can take many forms, including financial abuse. We are part of a movement to end domestic and family violence in a generation, and this includes supporting our customers in crisis.
As part of our commitment to supporting all customers including those impacted by domestic violence, the bank aims to provide hardship assistance as quickly as possible where possible. This could include minimising the need for additional documentation or providing longer term assistance with repayments.
The bank’s Financial Assistance Solutions team has helped thousands of Australians – from people who need help managing bills so they pay on time through to families struggling to make ends meet. We can help with guidance and support to get back on your feet in times of financial difficulty.
Well done CBA ! We at FACAA applaud you and challenge the other banks to match your commitment and program for their own customers!
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Òur Source for this post was the Commonwealth Bank’s own website